Please read this carefully. By submitting an order on this web site you are
agreeing to the terms that appear below which will apply to any purchase made
on this web site. These Terms and Conditions were most recently updated on 30
To register with and shop with JUST KOSHER.CO.UK you must be eighteen years of
age or over.
The law places certain restrictions on transactions involving alcohol, and
accordingly alcohol must be ordered by you and delivered by us during normal
licensing hours. If you have ordered alcohol from us and cannot be at home at
your selected delivery time, it is your responsibility to ensure that a
suitable person is there to receive the order.
We will confirm acceptance of your order. This will occur either by message on
the website immediately after you have confirmed your order, or by us sending
an email to the email address you have provided to us. We may do both, in
which case the acceptance will occur on whichever arrives sooner of the web
message and the email. At this point the purchase contract will be made and we
will supply the goods to you in accordance with your order and these Terms and
PRICES AND DELIVERY CHARGES
The prices stated on the website will be inclusive of any VAT payable.
If you order groceries for delivery in certain areas of Central London you will
be charged the Central London Congestion Charge of £8 per order irrespective of the total
price or delivery time of your order. PLEASE NOTE THIS CHARGE IS IN ADDITION TO
THE DELIVERY CHARGE.
METHODS OF PAYMENT
Payment may be made by Visa, MasterCard, Switch, Solo or Maestro. We do not currently accept American Express. Your
credit/debit card details will be encrypted to minimise the possibility of
unauthorised access or disclosure. Authority for payment must be given at the
time of placing your order. You will not be charged for items until they
Products are subject to availability and prevailing market conditions. We may
limit the quantities of goods (particularly goods on special offer) supplied to
any one customer if in our opinion the quantity ordered jeopardises
availability for other customers. For example, if you were to make an order of
10 bottles of wine which would use up all that the store’s stock, the store may
only deliver 5 bottles. In the event of non-availability of any goods you
order, we may offer a reasonable substitute. This may affect the price you pay.
You may reject any substitute item and we will refund the amount you have been
charged for that substitute.
We will always try to supply you with the full quantity that you have ordered.
In the event that the goods delivered to you are incomplete or include
incorrect goods, you must notify us promptly. If you are not satisfied with the
quantity you have received, we will arrange with you for these goods to be
returned to us (please note that the goods must not be used and must be in good
condition). You will not be charged for any incorrect goods or goods which you
have not received.
We take special care to endeavour that deliveries are made within a short
delivery slot and accordingly, it is your responsibility to ensure that an
appropriate person is available at the delivery address at all times during the
delivery slot. An appropriate person must sign for all goods on delivery. If no
one is at the address when the delivery is attempted the goods will be retained
by us. We will leave notification of delivery and will telephone to attempt to
rearrange the delivery. Please note adverse weather conditions or other events
outside of our reasonable control may result in the occasional late or
cancelled delivery. If that is the case we will endeavour to contact you as
soon as we are able to in order to reschedule your delivery time and date. In
any event our liability to you will be limited to the price of goods not
delivered and the cost of delivery.
Should you fail to be present for your delivery, we are entitled to charge you
in full for an amount equal to the cost of perishable items contained in your
order and the cost of delivery.
We guarantee the quality of our goods. You must inspect the goods and notify us
promptly of any dissatisfaction with your order. We will promptly and fully
refund the cost of any goods that do not meet with your reasonable
satisfaction. We will arrange with you for the goods to be returned to us.
We take your security very seriously and have gone to great lengths to
ensure that your shopping experience with us is absolutely safe.
We respect your privacy and we are committed to protecting your
privacy. The personal information that you give us is held with care
and security. We do not sell, rent or transfer this information to
third parties for their marketing purposes. We will only use the
information that we collect about you lawfully (in accordance with the
Data Protection Act 1998).
We collect information about you in order to process your order and to
provide you with the best possible service.
We will give you the chance to refuse any marketing email from us or
from another trader in the future.
The type of information we will collect about you includes:
- Telephone number
- Email address
- Credit/debit card details
We will never collect sensitive information about you without your
The information we hold will be accurate and up to date. You can check
the information that we hold about you by emailing us. If you find any
inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in
accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European
Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors
to our site. This can include using a "cookie" which would be stored
on your browser. You can usually modify your browser to prevent this
happening. The information collected in this way can be used to
identify you unless you modify your browser settings.
If you have any questions or comments about your privacy, please contact us.
Any customer complaints should be addressed to the Just Kosher Customer Service Helpline, the email address and telephone
numbers of which are listed on our website in "Contact Us".
If you have an order query, please email us at firstname.lastname@example.org