TERMS AND CONDITIONS

Please read this carefully. By submitting an order on this web site you are agreeing to the terms that appear below which will apply to any purchase made on this web site. These Terms and Conditions were most recently updated on 30 January 2006.

To register with and shop with JUST KOSHER.CO.UK you must be eighteen years of age or over.

The law places certain restrictions on transactions involving alcohol, and accordingly alcohol must be ordered by you and delivered by us during normal licensing hours. If you have ordered alcohol from us and cannot be at home at your selected delivery time, it is your responsibility to ensure that a suitable person is there to receive the order.

We will confirm acceptance of your order. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an email to the email address you have provided to us. We may do both, in which case the acceptance will occur on whichever arrives sooner of the web message and the email. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.

PRICES AND DELIVERY CHARGES

The prices stated on the website will be inclusive of any VAT payable.

If you order groceries for delivery in certain areas of Central London you will be charged the Central London Congestion Charge of £8 per order irrespective of the total price or delivery time of your order. PLEASE NOTE THIS CHARGE IS IN ADDITION TO THE DELIVERY CHARGE.

METHODS OF PAYMENT

Payment may be made by Visa, MasterCard, Switch, Solo or Maestro. We do not currently accept American Express. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order. You will not be charged for items until they are dispatched.

DELIVERY

Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers. For example, if you were to make an order of 10 bottles of wine which would use up all that the store’s stock, the store may only deliver 5 bottles. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute.

We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. If you are not satisfied with the quantity you have received, we will arrange with you for these goods to be returned to us (please note that the goods must not be used and must be in good condition). You will not be charged for any incorrect goods or goods which you have not received.

We take special care to endeavour that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. An appropriate person must sign for all goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us. We will leave notification of delivery and will telephone to attempt to rearrange the delivery. Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.

Should you fail to be present for your delivery, we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order and the cost of delivery.

We guarantee the quality of our goods. You must inspect the goods and notify us promptly of any dissatisfaction with your order. We will promptly and fully refund the cost of any goods that do not meet with your reasonable satisfaction. We will arrange with you for the goods to be returned to us.

SECURITY AND PRIVACY POLICY

We take your security very seriously and have gone to great lengths to ensure that your shopping experience with us is absolutely safe.

We respect your privacy and we are committed to protecting your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you in order to process your order and to provide you with the best possible service.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

  • Name
  • Address
  • Telephone number
  • Email address
  • Credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions or comments about your privacy, please contact us.

CUSTOMER COMPLAINTS

Any customer complaints should be addressed to the Just Kosher Customer Service Helpline, the email address and telephone numbers of which are listed on our website in "Contact Us".

If you have an order query, please email us at info@justkosher.co.uk

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